Please contact us within 30 days of delivery if you wish to request a return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Business Hours: 9:00am to 5:00pm EST
Once your return is received, inspected and approved for refund, we will notify you of your refund.
Please note that the process of receiving your return may take up to 3 days so that our warehouse can properly receive, inspect and advise Customer Service to process your refund.
Refunds will be applied to your original form of payment and depending on your bank, will appear on your statement typically within 3-5 business days.
Late or missing refunds
If, for any reason, you do not receive your refund in a timely manner, please contact us at email@example.com.
We only replace defective or damaged products. If you need to exchange the product, please contact us at firstname.lastname@example.org.
Please contact email@example.com to request a return label.
Depending on your location, the transit time for your exchanged product may vary.
If you are shipping merchandise worth over $75, you should consider using a trackable shipping service or consider purchasing shipping insurance.
Address Change Inquiries: We wanted to take a moment to kindly remind you to please double check the shipping address you provide at checkout. We understand mistakes happen and want to ensure accurate and timely delivery of your order.
Please note that if you realize a mistake in the address after business hours, it may not always be possible for us to make changes in time to prevent any delays or delivery issues.
To avoid any inconvenience, we recommend verifying your address information before completing your purchase. If you do not notice an error, please reach out to us as soon as possible during business hours and we will do our best to assist you.
Thank you for choosing to shop with us!